With the launch of Windows 7, Microsoft began a program called the Technical Guarantee. This means that some users who recently bought computers with Vista installed, can get a free update of Windows 7. But the term free seems to be diffuse ...
If your newly purchased computer is covered by the Technical Guarantee is something that must be stated in the papers. Is the case, you can contact your computer manufacturer to get your free update to Windows 7. The distribution functions so that Microsoft provides computer manufacturers free versions of Windows 7, which they then give to the users who want to update for free. Several computer manufacturers have in turn left out this work to any other company.
The upgrade to Windows 7 is said to be free , but now that many users have begun to exploit Technical Guarantee has shown that it is not at all free. Businesses do is for the one shipping cost for installation discs that sometimes exceed common sense.
HP assumes, for example, SEK 300 for sending out the upgrade. When you look around the manufacturers' websites for Technical Guarantee, it is usually very unclear how much it costs.Sometimes it says that this is shipping cost, and sometimes to be undefined handling costs, which push up the price tag properly.
PCOnline have been in contact with several computer consumers who have expressed their annoyance over the management of Technical Guarantee has been shot. A reader tells how he was promised a free upgrade, just to get a cost of approximately SEK 300:
- I bought an HP computer for almost a month ago. It had Vista as the OS, but I was promised "free" upgrade to Windows 7 in that I paid an unspecified smaller amount of production cost and postage. Well, mother! Postage cost must have gone sky high and the pressing is done manually, perhaps by the high-paying Germans because I needed the 300 bucks for the "free" upgrade.It's not just prices that complaints have been raised about. Although management has in places been complicated , according to the users who have been in touch.
- On HP's Swedish website would populate the new computer's serial and product number. I filled in the information correctly. Several times. But each time was met by an angry received a message in red on the 'part number is incorrect ". I emailed the Arvato Digital Services, responsible for the mailing. After a week or belonged to a Seyyid of themselves and graciously explained that he did not understand Swedish - probably because he sits on a call center in India - and wanted us to correspond in English.Another reader who contacted us took up the problem that distributors only take payment by card , which sends to it for those who do not have credit card or who do not want to pay by credit card on the Internet because of security reasons.
- It was the product number that was haunted. The label on the computer, it is written about as "VG123BB-WWU. But see the dash would not be! The hyphen should be replaced with number "#" symbol. What stage was I to know? Arvato also wanted to have a scanned or faxed copy of your receipt.
- The biggest problem is that you only accept MasterCard or Visa as payment. I have none of these and can not get anything because I have poor credit. This means that I have purchased a product with the promise of free upgrade that I can not access.Is it more readers who have views on the subject, please feel free contact us by e-mail or leave a comment below.
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